Support Services

 

IT systems are intended to simplify day-to-day tasks.

 

Even so, the knowledge that expert help is on hand will mean that you and your staff will be able to achieve more from your IT investment.

 

Various types of support are available.

 

  Email:

Non urgent requests can be dealt with by email. This popular method offers an audit trail and any solutions can be emailed by return to speed up any solution or fix.
  Telephone: For more urgent requirements, direct telephone support is essential.
  Remote: Using remote access via a secure VPN (Virtual Private Network), J7 analysts can connect to your PC or Server and see the situation first-hand. You can then sit back and watch the expert at work on your computer. N.B. This service requires a broadband internet service, a suitable firewall and appropriate remote access software.

 

Support services can be paid for in a number of ways:

 

 
  • Support units paid in advance and deducted only when you use them.
  • Pay-as-you use from the Price List with no SLA's.
  • As part of an IT Management Contract.

 

For further information and pricing contact Graeme on +44 (0)8700 500 757 or simply send an email.